FunnelCake interviews Kia Puhm, Founder and CEO at K!A CX Consulting, on how Customer Success can impact the buyers journey before the sale.Read More
We had the chance to interview Meagen Eisenberg, the CMO at MongoDB, on the Modern Customer Experience.
We talk about what has shifted in the marketing world that has led to us having to think about the customer experience differently (no surprise... it's technology), what teams must be aligned in order to deliver the customer experience your customers expect, and what marketing automation platform she chooses to run the 'air-traffic control' for MongoDB. Meagen also gives some recommendations on some resources you should be following, and some information on MongoDB's upcoming event (promo code included!).Read More
Holly Tiessen is the chief customer officer at PostBeyond located in Toronto, Ontario. In this interview she talks about what it means to be a chief customer officer, how customer success can help bring sales and marketing together, and delivering that "wow" experience.Read More